Top 361 Reviews From Legit Brandsmart USA Buyers (2024)

Customer ServicePunctuality & Speed

I would give them a zero rating if I could. I ordered a Samsung Galaxy S24 from their website and paid expedited shipping. A week later, I still had not received a call for my delivery. When I called in, the phone was out of stock, and on backorder. This was my third call to them. I had called in twice before and also spoke with someone via chat, and was never told that the phone was out of stock until the day it was supposed to be delivered. This company sucks!

Customer Service

We purchased a freezer from them in January. We also purchased the extended warranty. Immediately the "frost free" freezer starts building up frost on the inside. I have been making weekly calls to Brandsmart and Kenmore to trying to get someone to come look at the freezer and fix the issue. Brandsmart sends me to Kenmore, Kenmore sends me to Sears service, Sears services sends me to Brandsmart. I call the extended warranty company and they say that because of my location, I have to call the Brandsmart store where I purchased by freezer and the cycle starts all over again. I am would not buy ANYTHING else from Brandsmart and I feel the same about the Kenmore brand!!!

Thanks for subscribing.

You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

Customer Service

Order **. I made a purchase on Feb 26 /2024. Asked to change the delivery 2 times and on the date of March 25 was the delivery date to deliver a refrigerator an oven and a hood, but I only received the hood and the refrigerator and the oven. I have already called several times to know about the delivery and they tell me that there is no date because it is no longer in stock, and no one solves or gives me a date.

Customer Service

I bought a Dryer which broke after a year. I bought extended guarantee which I have been dealing with. It is being a month and still it hasn't been fixed. We called, made already 3 appointments. The technician came after 2 weeks, and he was going to order part. Never did. He closed the ticket, saying it was fixed. I will never buy anything else from Brandsmart.

Customer ServicePunctuality & SpeedStaff

Now, I'm stuck waiting for a refund. Despite being assured multiple times that the refund was processed on January 20, 2024, and would reflect in my account within 2-3 business days, it has been 10 business days, and there is still no sign of the credit. This entire experience has been incredibly frustrating and disappointing.

8 service calls to have a Samsung refrigerator ice maker repaired. Worst service ever. They send out technicians that do not know their products. Call into the warranty department. There is a bad language barrier. They do not understand what you are saying half the time. Had to replace the ice maker 7x. 8th time I refused to have it fixed again. It was not worth my time. Ended up throwing the refrigerator out and Buying a new one from Best Buy.

Installation & Setup

Purchased appliance and was charged on 11/10/23 almost $5000 and promised delivery and installation for 11/28/23 and when they delivered they did not sent stove. After 2 hours with manager Carlton, he told me that even though I wasn't then sell my charged and set up a delivery they don't guarantee to hold my purchase and they sold the stove to someone else during the time I paid and the delivery date, now I have to wait 3 more days hopefully and they will deliver me the stove but are too busy to install it as promised when I purchased. This can't be legal to take money and then sell my stove to someone else who wanted earlier delivery.. Now I have to pay my electrician to install what I already paid Brandsmart for.

Customer ServiceSales & MarketingStaff

I called in right away about this and am told I have to wait till he closes the job. The tech says he notified his boss and took a picture of the damage... It has now been almost a month and I am still waiting after many calls and the normal it's not my job. It is so very disappointing that service has gotten to this level. Do not buy from them at all.. just let this company go out of business.

Customer ServiceInstallation & SetupPunctuality & SpeedStaff

Had a terrible experience with getting my dishwasher fixed. My landlord purchased our dishwasher from here. It broke within 3 months of using it. On the day of my appointment to repair it I missed the rapair man's call at 8:57am. I called back at 9:10am. They told me they couldn't come to repair my dishwasher because I had missed my appointment. How ten minutes is missing my appointment is absurd to me. My appointment was scheduled from 9am-1pm. How was I supposed to know that if I didn't pick up at 8:57am, even if I called back in ten minutes, that somehow my entire appointment would be cancelled. They didn't even reschedule me for later that day. I called a second time to speak to someone else and when I asked the different representative for the manager, she literally told me no. I was told a manager would call me back, yet no one has. Absolutely shocking service.

Sales & MarketingPrice

I made the biggest mistake of buying a refrigerator from Brandsmart. The refrigerator stopped working in less than six months. A Whirlpool refrigerator. It's theft. And since then we haven't stopped repairing. Let's say I have warranty on Whirpool and Brandsmart, we haven't stopped repairing. Today it's the sixth time we've come to a repair, and I've already paid for everything, and he still not working. It's organized theft. It's a scam well organized by this company. It's a scam to charge money for something that is fake. It's mean of them. Buying a refrigerator from Brandsmart was the worst purchasing mistake I have made in my entire life. It's the worst company ever. My worst mistake, my biggest bad purchasing experience.